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Healthcare EX Solutions

Employee listening and people analytics solutions to help healthcare organizations uncover insights and drive meaningful business impact.

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Healthcare engagement survey

Healthcare organizations rely on an engaged workforce to deliver optimal patient care and outcomes. Now, more than ever, it's crucial for organizations to listen to their healthcare workers when it comes to their needs and concerns.

Perceptyx combines employee listening and people analytics in a way that not only helps you see more of what’s going on in your organization but also helps you see how to drive the organization forward.

"Perceptyx is your survey strategy solution for nurses, saving time for your team and streamlining action planning for your leaders! Their one-stop shop approach creates synergy across multiple surveys into ONE. As a four-time Magnet organization, Perceptyx is an exceptional choice with their ANCC-approved RN satisfaction questions, robust benchmarking, data analytics capabilities and incredibly knowledgeable staff.” 

Mellisa Renter, MSN, RN, BSN, Director Professional Nursing Practice & Magnet Program Director, Children’s Nebraska

The Perceptyx Difference

The Employee Experience Experts

Focused exclusively on Employee Experience, Perceptyx is the global leader helping healthcare organizations achieve positive people experiences and greater organizational success.

We do this through a combination of:

  • Deep commitment to partnership with healthcare organizations
  • Tailored, research-based approach to employee listening
  • Powerful, integrated platform to deliver insights and drive action

Commitment to Healthcare

Deep, serious, and committed thought leadership, field research, and healthcare industry expertise

  • Healthcare Thought Leadership & Research

    Research and evidence-based data and insights to track, analyze, understand, and interpret industry trends

  • Dedicated Healthcare Specialists

    A team of domain experts in healthcare that advance insights, practices, and development in caregiver and staff experience

  • Professional Services

    Our healthcare-focused team supports you in all facets of your program - including end-to-end project management, integrations, and data management

  • Broad Healthcare Representation

    A robust community of fellow healthcare leaders, so you can network, share best practices, and learn from others in your industry

Commitment to Healthcare

Healthcare Voices at Work Consortium

An active community of HR people leaders in healthcare, focused on sharing and learning from the voices of employees to address today’s top healthcare challenges.

Topics that matter. Comparable data. Smart forums.

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Tailored, Research-Based Approach to Caregiver and Staff Listening and Action

Tailored, Research-Based Approach to Caregiver and Staff Listening and Action

Holistic listening strategies enabled by a world-class partnership model and support

  • Led by a dedicated team of Employee Listening and Healthcare experts

    Best-practice guidance and partnership to achieve desired goals, outcomes, and impact

  • Multi-channel listening and action strategy

    Align listening strategy with organizational goals. Deploy diverse listening channels at the right time to the right employees to gather the right data necessary to make better decisions

  • Research-based, science-backed content

    Measure what matters and continuously discover new and better ways to help drive effective action

  • Flexible administration and support

    Integrate or administer surveys separately, through managed services and/or self-service options

Powerful Integrated Platform

Integrated platform and powerful analytics to deliver insight, drive action, and foster innovation

  • Innovative technology and real-time results deliver insight and drive action

    State-of-the-art user experience improves employee participation and manager adoption, empowering leaders with richer, faster insights to take meaningful, ongoing action.

  • Analytics across listening events and organizational outcomes

    Integrated insights across listening events provide a comprehensive understanding of the employee experience while analysis across organizational outcomes focuses responsive action, helping people and the organization achieve success.

Powerful Integrated Platform

The Perceptyx National Healthcare Benchmark database includes:

531 Healthcare Organizations

3.86 Million Survey Respondents

Hospital ∙ Critical Access Hospital ∙ Hospital System ∙ Home Care ∙ Medical Supplies ∙ Clinic

Healthcare Benchmarks include:

Healthcare Overall

3.86 million respondents from 531 organizations

Health Plan

38,291 respondents from 137 entities

Academic Medical Centers

639,000 respondents from 94 teaching hospitals

Rural Healthcare

268,000 respondents from 379 organizations

Ambulatory

71,000 respondents from 1,800 ASCs

Registered Nurse

576,000 respondents from 531 organizations

Children’s Hospital

197,000 respondents from 43 organizations

Provider

310,000 respondents from 511 organizations

Customer Success Stories

Strategic Listening & Action Planning Helps Unify Endeavor Health's Post-Merger Workforce
Customer Story

Strategic Listening & Action Planning Helps Unify Endeavor Health's Post-Merger Workforce

Endeavor Health partnered with Perceptyx on a comprehensive listening and action planning strategy to create a unified culture.

Read More about Endeavor Health Customer Story
Crawl, Walk, Run, Sprint: Employee Listening at MetroHealth
Customer Story

Crawl, Walk, Run, Sprint: Employee Listening at MetroHealth

Discover how MetroHealth and Perceptyx partnered to amplify employee voices and use data-driven insights to improve the employee experience.

Read More about The MetroHealth System Customer Story
UCHealth Listens to Its People to Drive Employee Engagement and Improve the Patient Experience
Customer Story

UCHealth Listens to Its People to Drive Employee Engagement and Improve the Patient Experience

UCHealth knew it was not getting what it needed through a traditional approach to employee engagement. They wanted to dig deeper and capture employee feedback that was not only honest, but also timely and actionable.

Read More about UCHealth Customer Story

The Perceptyx Approach to Employee Listening in Healthcare

Perceptyx is proud to serve some of the largest and most prestigious U.S. healthcare organizations. With extensive domain expertise and a well-seasoned services team to support you, we understand and serve the unique needs of healthcare organizations. Supported by both client-derived and external data, including data from large and small healthcare organizations as well as many Fortune 100 enterprises, our robust benchmark database is both wide and deep, allowing for comparisons across many different healthcare and large enterprise metrics.

Integration of critical perceptions to improve the patient and employee experience

It is critical to listen to employees’ perspectives across a range of different topics. The Perceptyx approach emphasizes four key areas: Employee Engagement, Physician Engagement, Safety Culture, and Nursing Satisfaction.

Employee Engagement

Designed to improve the employee experience, engagement, and other organizational priorities within healthcare organizations, Perceptyx’s employee engagement offering leverages research-based best practice content tailored to measure and improve what matters most. Extensive healthcare benchmarks allow for robust comparisons across other healthcare organizations.

Safety Culture

Approved by The Leapfrog Group, and recommended by The Joint Commission, Perceptyx Safety Culture Survey provides the most brief, inclusive, and actionable solution to measure safety culture thereby driving meaningful action and improving the lives and safety of hospital team members and patients. By allowing leaders to quickly interpret and act on the results, employees spend more time on mission critical work. AHRQ survey also available.

healthcare-puzzle

Physician Engagement

The experience of physicians is unique, which is why we’ve developed items and solutions measuring and addressing the specific needs of physicians. Branch unique items to only your physician population and benchmark against a database of those in similar roles.

Nursing Satisfaction

Perceptyx worked collaboratively with the ANCC Magnet Recognition Program® to support the 2023 Magnet® Application Manual guidelines and created a crosswalk of survey questions that meet the seven category areas for registered nurse (RN) satisfaction/nurse (RN) engagement. The question crosswalk was approved by the ANCC Magnet Program in November 2022.

Resources for Healthcare

  • The State of Healthcare Employee Experience 2024

    The State of Healthcare Employee Experience 2024

    National healthcare benchmark data from 3.85 million healthcare workers across 500+ systems, as well as our own customer database of large healthcare organizations in North America, reveals new insights into the employee experience.

    Learn more
  • Listening to Our Nurses: Employee Insights, Data, & Safety

    Listening to Our Nurses: Employee Insights, Data, & Safety

    To support a culture of safety for nurses, a state-of-the-art employee listening platform combined with HR best practices can deliver optimal results.

    Learn more
  • Want to Retain More Physicians? Start by Focusing on Burnout.

    Want to Retain More Physicians? Start by Focusing on Burnout.

    Burnout was the #1 cause of attrition in our 2023 Physician experience study. To avoid further losses, we’re sharing ideas to prevent caregiver burnout.

    Learn more
  • Measuring Nurse Satisfaction: A Research-Backed Approach to Magnet Status

    Measuring Nurse Satisfaction: A Research-Backed Approach to Magnet Status

    Perceptyx's ANCC-approved survey measures 7 core aspects of nursing satisfaction, offering healthcare organizations a data-driven path to Magnet status.

    Learn more
  • New Data Reveals the State of Healthcare Employee Experience in 2023

    New Data Reveals the State of Healthcare Employee Experience in 2023

    Three of our leading experts break down the EX challenges facing healthcare organizations in 2023 — and how employee listening can help address them.

    Learn more
  • Diagnosing the Link Between Employee Experience and Patient Experience

    Diagnosing the Link Between Employee Experience and Patient Experience

    New healthcare data from Perceptyx validates that a focus on employee experience can have a significant positive impact on patient experience.

    Learn more

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