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Employee Lifecycle

From Onboarding to Exit: Decoding the Moments that Matter

The employee experience is a journey with many key milestones along the way: onboarding, reviews and promotions, even exiting. Lifecycle surveys are invaluable for assessing how employees navigate these moments and identifying gaps that can prove costly for your company and your brand.

  • Ahold Delhaize
  • Avaya
  • Sharp
  • Eaton
  • Sysco
  • Centene
  • Dell
  • 3M
  • Citi
  • FedEx
  • ABInBev
  • OhioHealth

Lifecycle surveys are rich sources of information for understanding the who, what, and why of employee attraction and retention. By correlating specific data, such as exit survey responses with engagement data, we can start to model where and when attrition is likely to happen and intervene.

Emily Killham M.A., Perceptyx
onboarding

Always-On Listening

Sense™ by Perceptyx is uniquely designed to engage employees across the lifecycle, at the key milestones that are most relevant for your people and your organization. With our continuous listening approach, always ask the right questions of the right people at the right time.

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Focus on Survey Insights

Our simple dashboards help you track data in one place and compare perceptions and results throughout the employee journey. You’ll discover specific obstacles and how to anticipate them, identify emerging trends or concerns, and track your company’s key experience drivers.

employee-engagement-action-plan

Advance the Employee Experience

With the insights gathered from lifecycle surveys, Percerptyx can help you develop a plan of action to accelerate talent hiring and onboarding processes, enhance engagement and eNPS scores, and improve long-term retention rates.

Key Employee Lifecycle Milestones to Consider for Your Listening Strategy

While each organization is unique, there are common triggers within the employee lifecycle that, based on their frequency, scale, and overall talent impact, present a prime opportunity for listening and data capture.

Recruiting & HiringPromotion to LeadershipRewards & RecognitionTraining & OnboardingChanging BenefitsResignations & ExitsMaternity / Paternity Leave
  • “Perceptyx is the best for pulling stats and getting to the root of issues we might need to address at a grassroots level, and the action planning tool is much easier for managers to use. By adding lifecycle surveys, now all the data can communicate. We never had that capability before.”

    Erin Oliver
    Employee Experience Program Manager for M&T
  • “We have associates working in different ways, and their experiences are unique. We were able to validate the experiences of all of them, thanks to the ability to segment data.”

    Scott Hicks
    Senior Organizational Development Specialist, Carhartt
  • “It was incredible to get the perception of our employees for the first time with Perceptyx. It was like taking our blindfold off. Now we can see what our employees are thinking.”

    Levent Arabaci
    Chief Transformation Officer, Hitachi Limited

Understanding the Employee Lifecycle and Its Impact

What is the Employee Lifecycle?

Simply stated, the employee lifecycle is an individual’s journey throughout his/her employment with your organization. It starts with the recruitment and hiring process and ends with their exit as an alumnus of your company. The typical employee lifecycle includes hiring, onboarding, development, promotion, retention, and exit, as well as other moments that matter.

Why is Examining the Employee Lifecycle Important?

The only way to truly understand your workforce and their needs is to ask – and then keep asking at the moments that matter most to your people. Employee lifecycle surveys can help you measure, understand, and improve each stage of the employer-employee relationship, and, in turn, maximize the full potential of your workforce to become a stronger organization.

Additionally, as sourcing and retaining top talent becomes more and more competitive, your organization needs to have a deep understanding of its complete employee experience and how to showcase that to the outside world, including high-performers. Employee lifecycle surveys are a critical tool to help you understand what sets your organization apart, and glean insights for action planning that will help you become more competitive in the market by improving sourcing and recruitment processes, reducing turnover, and driving employee engagement.

Explore Sense, our always-on listening product, to learn how Perceptyx can help you uncover valuable insights from across the employee lifecycle.

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How Does Perceptyx Measure the Employee Lifecycle?

At Perceptyx, we promote a continuous listening strategy that helps your organization design and conduct distinct surveys at unique points during the employee lifecycle, particularly times of change and transition. Our well-crafted surveys, powerful technology, and intuitive analytics provide your company the data needed to:

  • Become more competitive in the market
  • Establish lower voluntary turnover rates by taking preventive action to continually improve the employee experience
  • Reduce costs of recruitment and training by retaining talent
  • Create an engaged and motivated workforce who are highly productive
  • Identify the ”point of no return” for disengaged employees

To establish the best datasets for creating action plans, Perceptyx recommends conducting surveys during all employee lifecycle phases, including candidacy, onboarding, development (promotions, training, career advancement, role clarity), retention (engagement, culture of inclusion, alignment with career goals/values), and exit.

Recruitment/candidate surveys will be your first chance to ask for feedback. Therefore, we recommend these be kept short, confidential, and timely. Successful candidate surveys should be broken out by three groups of respondents: those who received and accepted an offer, those who received and rejected an offer, and those who did not receive an offer of employment. Candidate experience surveys might include questions about the ease of application, the applicant’s understanding of the organization and job position, the overall interview process, and the likelihood of recommending the company to others. From this feedback, your company will identify new advocates as well as ways to improve your hiring process.

Onboarding surveys help your company uncover insights about the new hire experience and how new employees are feeling. From conducting onboarding surveys throughout the new-hire process, around 14 days, 3 months and up to 1 year, your organization will learn if new employees are set up for success through proper training, resources, information, and helping develop manager/team member relationships. These surveys can also identify possible triggers of early turnover and help you develop mitigation strategies. Onboarding survey questions should include items on expectation management, inclusion, the overall onboarding process, and how employees are feeling about the company/role/coworkers, etc.

Surveys in the Development stage might include performance reviews, training, and career development. These allow employees to give honest feedback about their employment journey thus far. For instance, they can help determine how employees feel about the review process, training, ability to advance their career, and internal mobility opportunities.

Exit surveys are vital. Because exiting employees are often unusually candid, these surveys can provide valuable insights about the organization, specific job roles, departments, and/or managers. Exit survey questions should include specifics about the employee’s experience, why they are leaving, and what, if anything, could have been done differently. Asking the right questions and comparing exit survey results to data aggregated from other surveys can help you determine the difference in experience between those who elect to leave versus those who stay – improving the employee experience for others and reducing the likelihood of further resignations.

Discover the 8 lifecycle moments that matter most for a great employee experience.

By conducting these types of continuous listening surveys, you will get to know your employees better, what drives them, what they are looking for in an employer, and how they feel about important moments. Your company can then use those insights to take targeted action and improve the employee experience. Perceptyx has tailored survey solutions to help you get the sense of what employees want so you can drive engagement, recruitment, and retention.

What Should a Company Look for When Selecting an Employee Lifecycle Survey Partner?

Because an employee lifecycle survey program is continuous, the right provider must have the technology, flexibility, and expertise to help your organization successfully run and manage the process as well as analyze and react to the results. The vendor should work with you to tailor a comprehensive solution that works for your organization’s needs, goals, and business strategy.

At Perceptyx, we want to help you uncover valuable insights from employees throughout their journey with your organization. We do that by helping develop a better employee lifecycle survey experience, channeling continuous insights, and identifying engagement drivers or barriers across the lifecycle.

Resources

Discover the Latest Employee Lifecycle Trends, Data & Best Practices

Study: Employees Ready to Leave if Companies Don’t Meet Their Top 5 Needs

What do employees want now from their employers, and what factors are most likely to impact their intent to stay?

Read More

Getting More Out of Early Lifecycle Surveys

In this on-demand webcast, discover best practices for designing a strategic onboarding survey program and making the most of lifecycle survey data.

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Failure to Attach: The Looming Crisis for Pandemic Hires

New research on how onboarding perceptions among pandemic hires compare to those hired before COVID-19 and the onboarding pitfalls that could impact engagement and retention.

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Perceptyx People Insights Platform

Transform listening signals into actions that matter

Ask

Understand the workplace factors that motivate your people to do their best work

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Dialogue

Pinpoint what matters most to employees with real-time, crowdsourced insights

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Sense

Improve recruitment, onboarding, and exit processes with ongoing employee feedback across the employee lifecycle

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Develop

Understand and build the skills your managers need now to propel the organization forward

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