Booz Allen Uses Enhanced Employee Listening to Help Facilitate Record Revenue Growth

The Opportunity

As a technology and IT consulting leader, Booz Allen sought to deepen their understanding of their technical workforce's experience. Leadership called for expanding beyond annual surveys to capture insights throughout the employee lifecycle.

Booz Allen’s existing exit survey, housed within their HRIS system, offered limited value due to low adoption rates and design constraints. The switch to Perceptyx’s People Insights Platform presented an opportunity to gather richer insights about employee departures while building a more comprehensive listening strategy.

The Solution

Booz Allen restructured their listening strategy around five core pillars:

• Flexibility: Regular assessment through surveys and focus groups
• Near-Term Impact: Multiple channels for timely feedback
• Simplicity: Single framework for streamlined input
• Activation: Converting insights into action
• Integration: Building holistic views of employee experience

The transformation included:

• Enhanced lifecycle surveys from onboarding through exit
• Focused employee experience measurements across culture, digital experience, and career development
• Leadership values assessment through 360 feedback, and
• Streamlined dashboards for actionable insights

The Impact

The enhanced strategy sparked improvements across multiple dimensions. Exit survey completion rates doubled after moving to the new platform, providing clearer insights into retention drivers. Employee experience and showed five consecutive years of improvement, while participation rates reached their highest levels in company history.

Survey results revealed strong organizational commitment. Intent to stay metrics maintained high levels, while pride in working at Booz Allen showed consistent strength. These insights enabled leaders to make data-driven decisions about culture and business direction.

The program generated concrete operational changes:

• Expanded internal mobility support
• Launched strategic learning sessions
• Created manager connect training programs
• Scaled mentoring initiatives
• Enhanced junior leadership development, and
• Streamlined goal-setting processes

Business outcomes similarly reflected these improvements. Since going public in 2010, Booz Allen achieved record metrics across key performance indicators including revenue, hiring, and employee referrals. Collectively, this strategic approach to listening unfolded alongside the strongest financial growth since the organization’s IPO.