Inside Norton Healthcare’s Employee Listening and Action Journey to Reduce Staff Burnout, Support Employees & Increase Retention

• An overview of Norton Healthcare’s continuous listening strategy, which incorporates point-in-time listening to address employee engagement, well-being, nurse satisfaction, and safety culture; career cycle surveys; and, most recently, employee crowdsourcing for assessing leadership perceptions.
  
  
• The specific actions taken by Norton Healthcare’s leaders in response to employee feedback, including expanded communication efforts, leader rounding, and innovative employee support programs, which include employee life events and “Code Lavender” integrated into existing rounding platforms.
  
  
• The impressive results generated and the impact on employee experience, including quantitative improvements in measures for employee turnover, increased retention of new team members, recognition of and alignment to values, and patient safety.

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