The Opportunity
In 2019, PSEG partnered with Perceptyx to bolster their understanding of employee sentiment. Survey data revealed an area for growth: employees wanted deeper recognition for their contributions and commitment to the business.
The Solution
PSEG launched a multi-faceted recognition strategy starting at the top. CEO Ralph LaRossa conducted listening tours and roundtable discussions, directly asking employees how to improve recognition. Their approach included:
- Reviving "Take Our Kids to Work Day" across 21 locations
- Creating local inclusion teams focused on recognition and development
- Launching the "We Are PSEG" peer nomination awards
- Developing a recognition playbook for managers, and
- Implementing accountability metrics for people leaders
The Impact
The 2024 survey data validated PSEG’s approach. Employee engagement reached 85% favorability, up 3%, reflecting heightened workforce commitment. The rewards and recognition category rose 5%, while employee value ratings increased 7% — the second-highest improvement across all metrics.
Union engagement showed particular strength, with pride in working at PSEG lifting 4% and reversing previous declines. Overall survey results improved in 29 of 33 repeat items, with gains ranging from 0.6% to 8.6%.
Beyond metrics, the initiatives fostered deeper connections. The revived Take Our Kids to Work Day program engaged 1,500 children, while new recognition programs empowered employees to celebrate their colleagues' achievements.
