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VNS Health Used Employee Listening to Elevate Awards and Recognition Programs

VNS Health is a leading nonprofit home and community-based healthcare organization that has been innovating in the New York region for more than 130 years.

Customer EX Impact Award

  • The Challenge:

    • Unify its employee engagement efforts across various business units and settings, including fieldwork with patients.

  • The Solution:

    • Transitioned to Perceptyx's People Insights Platform, enabling a comprehensive approach to employee engagement surveys, lifecycle surveys, and targeted manager feedback collection.
    • Captured more nuanced employee feedback, driving an overarching employee experience strategy that is responsive to the unique needs of its diverse workforce.

  • The Impact:

    • Implemented targeted improvements in areas such as awards and recognition, performance management, and career growth and development, based on insights gained from listening events.
    • Standardized organizational action planning with the “1-2-3” action planning tool in the People Insights Platform.