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UC San Diego Health Used Employee Listening to Create a Culture of Psychological Safety

UC San Diego Health is repeatedly ranked the No. 1 health care system in San Diego and is also the only academic health care system serving the San Diego community.

Customer EX Impact Award

  • The Challenge:

    • Identify and elevate the awareness of creating psychological safety in speaking up within the organization as an opportunity to continuously improve based upon survey data from team members.

  • The Solution:

    • Conducted in-depth analyses of survey results, focusing on departments with notably high and low scores on the “safe to speak” item.
    • Engaged in qualitative interviews with a broad spectrum of team members to gather insights on fostering greater psychological safety.
    • Developed leader and team member toolkits based on successful practices identified in high-performing teams.
    • Initiated manager roundtables to encourage knowledge sharing and collaborative problem-solving among leaders.

  • The Impact:

    • Created a strategic 5-year survey plan to maintain ongoing dialogue and improvements in organizational culture.
    • Set a strategic goal for the fiscal year of 2023 – 2024 focused on completing course offerings from the “Safe to Speak” toolkits and actioning plans to reinforce a culture where speaking up is encouraged and supported.
    • Underscored UC San Diego Health’s commitment to nurturing an inclusive, respectful, and engaging workplace.