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S&P Global Utilized Employee Listening to Keep Engagement High and Attrition Low

S&P Global is a publicly-traded financial information and analytics corporation headquartered in New York.

Customer EX Impact Award

  • The Challenge:

    • Align workplace culture with employees' evolving needs during significant organizational changes, including a large-scale merger.
    • Action plan to maintain high engagement and a positive employee experience.

  • The Solution:

    • Implemented a pre-merger listening strategy using Perceptyx’s M&A index
    • Conducted detailed analyses for tailored action plans, and launched programs like their ‘Powering Global Markets’ events to integrate and reassure newly acquired teams.
    • Developed a robust 5-year survey strategy, focusing on creating a safe to speak work environment and enhancing employee well-being with targeted surveys and toolkits.

  • The Impact:

    • Maintained and improved engagement and confidence through the merger, with low attrition rates, signifying successful integration and communication efforts.
    • Introduced significant enhancements in employee health and well-being, including workshops, well-being benefits, and Wellness Days, reflecting a strong commitment to employee welfare.
    • Applied employee feedback and insights to develop a unified hybrid work model and an improved onboarding experience.
    • Achieved an 89% completion rate in the 2023 Annual Survey, with a 5-year average completion rate of 89%.
    • Maintained strong overall engagement at 87% in 2023, with a 5-year average score of 86% despite significant disruptions and changes.
    • Recorded a low voluntary turnover rate of 7.20% in 2023.