Perficient Used Employee Listening to Create “One LATAM” Out of Many Regional Acquisitions

Customer EX Impact Award

• The Challenge:

  • Harmonize work culture across Latin America (LATAM) operations, addressing disparities in strategic processes and communications stemming from the acquisition of several regional companies.
  • Improve access to and understanding of career development and internal growth opportunities for all employees.

• The Solution:

  • Utilized the People Insights Platform to conduct employee listening across Mexico, Colombia, Argentina, Chile, and Uruguay.
  • Used annual engagement survey to learn more about employee needs in various areas, including growth and development.

• The Impact:

  • Adopted a cohesive colleague recognition strategy across the LATAM region, integrating successful tactics like public recognition during town hall meetings from the Mexico team.
  • Announced plans for a consistent performance management conversation process across regions, enhancing feedback and career development.
  • Launched several career development programs and resources, emphasizing "Growth for Everyone" to provide colleagues with the tools for professional advancement.
  • Fostered collaborative relationships via an internal forum for colleagues to share their leadership advice.