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Organon Used Employee Listening to Increase Growth Opportunities, Boosting Its Internal Fill Rate by 8.5% from 2022 to 2023

Organon is an American pharmaceutical company focused on women’s health headquartered in New Jersey.

Customer EX Impact Award

  • The Challenge:

    • Improve the experience of growth at Organon, especially in the context of the company's transition from Merck/MSD.
    • Redefine growth opportunities beyond traditional upward mobility for a workforce primarily composed of employees from the legacy company (Merck/MSD), ensuring founders see Organon as a vital part of their career journey.

  • The Solution:

    • Recognized as Organon’s most impactful program in 2022 and 2023, Growing @ Organon effectively shifted the culture around career development and mobility.
    • Increased the internal fill rate by 8.5% year-over-year, with growth opportunity scores improving by 4%.
    • Empowered managers and founders to engage in meaningful development conversations, fostering an environment where all forms of growth are celebrated.
    • Enhanced transparency and real-time data access through revamped Workday dashboards, aligning with the Growing @ Organon framework.

  • The Impact:

    • Partnered with Perceptyx to deliver a comprehensive engagement survey, achieving a 94% response rate.
    • Implemented strategic communication improvements, leading to a significant increase (+18) in the perception that, "Improvements were made as a result of associate feedback."
    • Actively engaged in feedback sessions across the company, promoting a culture where employee voices lead to tangible changes.
    • Enhanced career growth visibility and fairness, resulting in a +12 increase in the item, "Advancement opportunities are awarded fairly."