Employee Listening Helped Majesco Decrease Voluntary Terminations by 82% from 2021 to 2023

Customer EX Impact Award

• The Challenge:

  • Evolve from an annual survey to a global talent listening strategy, including comprehensive lifecycle feedback and agile, ad-hoc surveys for real-time insights.

• The Solution:

  • Adopted People Insights Platform products, including Ask and Sense, for comprehensive feedback collection, driven by Perceptyx's analytics and expert consultation.
  • Launched ‘Your Voice’ annual survey, emphasizing transparency and active participation in feedback-driven action plans.
  • Introduced targeted initiatives such as Development Day and a Manager Essentials program to address specific areas of employee concern, particularly around training, development, and interdepartmental communication.

• The Impact:

  • Significantly improved training and development satisfaction, with an 8-point increase in favorability, reflecting a more engaged and supported workforce.
  • Implemented Quarterly Connections for corporate functions to enhance cross-departmental communication and collaboration, strengthening core company values.
  • Achieved a remarkable 94% participation rate in the annual employee opinion survey, indicating high employee trust and engagement with the feedback process.
  • Notably reduced voluntary terminations by 82% from 2021 to the end of 2023, underlining the success of Majesco’s employee-focused initiatives and its use of the People Insights Platform.