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Keysight Technologies Partnered with Perceptyx to Boost Employee Listening Participation

Keysight Technologies is a California-based provider of electronics test and measurement equipment and software.

Customer EX Impact Award

  • The Challenge:

    • Understand employee sentiment during challenging conditions, including support for colleagues during California’s wildfires and enabling resources for work from home during the pandemic.
    • Link the survey to the launch of the DEI strategy and address uncertain economic conditions.
  • The Solution:

    • Used pulse surveys as a catalyst for deploying training and support materials, addressing some employee concerns.
    • Conducted engagement surveying in preparation for the launch of Keysight’s “strategy activation” training, which had been delayed due to challenging macroeconomic conditions.
  • The Impact:

    • Cultivated a clear understanding among employees about what is expected of them in their work.
    • Achieved high scores on questions related to employee values, manager relationships, and the ability to speak up.
    • Saw an increase in participation from 5,365 in 2021 to 10.4K (63% of the organization) in 2022, maintaining this level in 2023.