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ITW Harnessed the Power of Employee Listening to Engage Its People and Enhance Its Standing in the Communities Where It Operates

ITW is a global, diversified, multi-industrial manufacturing leader that employs 45,000+ employees across 50+ countries.

Customer EX Impact Award

  • The Challenge:

    • Engage a global workforce to maintain ITW’s culture of innovation and respect.
    • Identify and address specific areas for improvement to boost engagement and the external reputation of the organization in the communities where it operates.
  • The Solution:

    • Conducted comprehensive engagement surveys across multiple divisions and countries, focusing on direct feedback and benchmarking to inform continuous improvement initiatives.
    • Implemented targeted actions, including focus groups, wellness programs, community involvement, and diversity & inclusion measures, based on survey insights.
  • The Impact:

    • Significant improvement in engagement scores, with one location achieving a 35-point increase, as well as increased overall survey participation.
    • Boosted community reputation, evidenced by a notable increase in positive perceptions — from 15% to 51% favorable in one division — through strategic community engagement efforts such as partnering with community colleges to offer technical training, factory open houses, and sponsorship of youth sports teams.
    • Established a baseline for diversity and inclusion strategies in the global business segment, leveraging multilingual survey capabilities for inclusive feedback gathering.