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Inari Harnessed the Power of Employee Listening to Quickly Grow a Culture of Continuous Improvement

Inari is a Massachusetts-based biotechnology company that aims to transform agriculture and its impact on society and the environment.

Customer EX Impact Award

  • The Challenge:

    • Initiate a comprehensive employee listening program to better understand and respond to the evolving needs of its workforce, aiming to foster a culture of collaboration, belonging, and informed decision-making.
  • The Solution:

    • Launched the "One Vision; Many Voices" Employee Experience Survey in 2023, benefiting from exceptional support from senior leadership and a strong partnership with Perceptyx.
    • Streamlined the survey process for quicker time to feedback.
    • Enhanced communication with a focus on action and transparency through Town Halls, Speak Ups, and a weekly email to all associates.
    • Encouraged leadership to directly engage with employees for clearer insights and targeted actions.
    • Focused on career growth transparency and opportunities for development.
  • The Impact:

    • Partnered with Perceptyx to deliver a comprehensive engagement survey, achieving a 94% response rate.
    • Implemented strategic communication improvements, leading to a significant increase (+18) in the perception that, "Improvements were made as a result of associate feedback."
    • Actively engaged in feedback sessions across the company, promoting a culture where employee voices lead to tangible changes.
    • Enhanced career growth visibility and fairness, resulting in a +12 increase in the item, "Advancement opportunities are awarded fairly."