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GovCIO Harnessed Employee Listening to Improve Onboarding and Boost Retention

GovCIO, LLC is a Virginia-based IT solutions provider with extensive federal government experience.

Customer EX Impact Award

  • The Challenge:

    • Lack of a clear baseline for employee engagement.
    • Lower retention rates.

  • The Solution:

    • Conducted a baseline survey for employee engagement to identify and prioritize areas for improvement, with a specific focus on lifecycle listening.
    • Collaborated with internal departments to assess and enhance the onboarding experience, implementing measures for better internal communication, personalized interactions, and an improved new hire experience.

  • The Impact:

    • Achieved a significant increase in 30-day engagement rates, from 81% in Q3 2023 to 93% in Q4 2023 and reaching 100% in Q1 2024, indicating a successful overhaul of the onboarding process.
    • Initiated longer-term monitoring of retention rates to assess the enduring effects of these improvements on the overall employee experience.