ESAB Improved EX and Boosted Engagement By Acting on Employee Listening
ESAB is a Swedish company with more than 9,000 employees that combines a fabrication technology arm, which includes welding, cutting, gas control, PPE, software, and robotic equipment and a separate gas control portfolio focused on healthcare, industrial, and specialty gas control solutions.
Customer EX Impact Award
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The Challenge:
- Integrate and align global team members with corporate culture and strategic priorities.
- Enhance the talent lifecycle, health & safety initiatives, and overall employee experience.
- Address challenges in merging cultures post-acquisition, ensuring smooth onboarding of new team members.
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The Solution:
- Gathered feedback on communication effectiveness, talent lifecycle value, managerial interactions, team collaboration, health & safety initiatives, and overall employee experience.
- Implemented 30-day baseline and 90-day follow-up surveys to support cultural integration post-acquisition, complemented by focus groups for in-depth insights.
- Engaged in targeted discussions to identify improvement areas and gather innovative solutions from team members.
- The Talent Management team monitored and supported the implementation of action plans derived from team feedback.
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The Impact:
- Achieved high response rates from manufacturing locations, providing a robust data set for actionable insights.
- Identified 1-2 focus areas per location, leading to tailored action plans and ongoing monitoring of progress.
- Shared "Survey in Action" success stories via the Intranet and TV screens at key locations to celebrate improvements and maintain visibility of positive changes.
- Recorded double-digit favorability increases year-over-year in Change Management, Continuous Improvement, and Clarity of Direction at key manufacturing sites, evidencing the positive impact of the strategy.