Skip to content

Eaton Used Employee Listening to Understand the Career Development Needs of Its People

Eaton is a global power management company with more than 85,000 employees across 175 countries.

Customer EX Impact Award

  • The Challenge:

    • Improve perceptions of fair advancement opportunities and available career paths within the company, identified as key engagement drivers.

  • The Solution:

    • Launched "FutureReady" initiatives, focusing on skill development, leadership training, and innovative career development opportunities, such as virtual career fairs and dedicated skill-building days.
    • Introduced a Career Framework to encourage diverse career trajectories and improve internal candidate support.

  • The Impact:

    • Achieved significant improvements in employee perceptions of advancement fairness (+5 points) and career opportunities (+3 points), surpassing the 75th percentile in both areas.
    • Elevated overall employee engagement to 83.7% favorability, approaching the industry benchmark and demonstrating the impact of listening and acting on employee feedback.