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DuPont Kept Voluntary Attrition Low and Boosted Engagement and DEI Performance with Employee Listening

DuPont is a global science and innovation leader with more than 28,000 employees and $16 billion in revenue.

Customer EX Impact Award

  • The Challenge:

    • Identify leadership development gaps across different employee populations through comprehensive feedback.
    • Create a scalable way to assess and improve manager effectiveness at all organizational levels.
    • Support unique development needs of plant leaders and production environments.

  • The Solution:

    • Implemented three distinct 360 feedback assessments through Perceptyx platform.
    • Established continuous access to 360s with monthly batch administration.
    • Provided group debriefs and results orientation to maximize learning.
    • Integrated 360 insights with broader talent management initiatives and leadership development programs.

  • The Impact:

    • Production managers showed significant improvement after 360s: career conversations (+7 points), performance feedback (+5 points), work-life balance support (+5 points).
    • Strong organizational health metrics: 80% engagement index score (77% participation) with only 5% voluntary attrition.
    • 6-point improvement in DEI scores through enhanced leadership capability.