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DuPont Kept Voluntary Attrition Low (5%) and Boosted Engagement and DEI Performance with Employee Listening

DuPont is a global science and innovation leader with more than 28,000 employees and $16 billion in revenue.

Customer EX Impact Award

  • The Challenge:

    • Address discrepancies in the employee experience for production (non-exempt operators in manufacturing environments) and non-production (salaried) workers.
    • Equip production managers with the skills to effectively use talent tools and resources, enhancing their ability to engage and develop their teams.

  • The Solution:

    • Reinforced the importance of the survey and the organization’s commitment to taking action based on employee feedback via the “You Said___, We Did___” campaign.
    • Utilized Perceptyx’s “1-2-3” action planning process for managers.
    • Used 360 assessments for leadership development.

  • The Impact:

    • Saw a notable increase in production managers holding career conversations, giving performance feedback, and supporting work/life balance.
    • Improved Diversity, Equity & Inclusion (DE&I) scores by 6 points in conjunction with manager behavior improvements.
    • Recorded Engagement Index Score of 80% in 2023, with a participation rate of 77%.
    • Maintained annual voluntary attrition rate at a low 5%.