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Comcast NBCUniversal Utilized Employee Listening to Bolster Pride and Confidence in the Organization

Comcast NBCUniversal is one of the world’s largest mass media companies, with more than 35,000 employees worldwide.

Customer EX Impact Award

  • The Challenge:

    • Ensure that employee feedback, especially from their extensive listening initiatives, is effectively translated into actionable improvements across the organization.
  • The Solution:

    • Emphasized the "Feedback in Action" theme, encouraging leaders to actively engage with their teams to discuss survey results and identify areas for enhancement.
    • Instituted HR Elevations Council to address widespread employee concerns at a company-wide level, focusing on solutions and unified communication strategies.
    • Leveraged Perceptyx to pinpoint and address key employee issues, leading to initiatives like the Emergency Loan Program and enhanced financial coaching benefits.
  • The Impact:

    • Notably increased confidence among employees that their feedback would lead to improvements, as evidenced by an increase in the relevant survey items.
    • Enhanced employee pride in the company and morale, alongside a greater willingness to recommend Comcast NBCUniversal's products and services, underscoring the positive effects of a responsive and action-oriented feedback culture.