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Cloudflare Boosted Engagement and Manager Effectiveness with Employee Listening

Cloudflare is a leading provider of content delivery network services, cloud cybersecurity, DDoS mitigation, and ICANN-accredited domain registration services.

Customer EX Impact Award

  • The Challenge:

    • Uplevel performance management practices in response to the challenging macroeconomic environment for technology companies.
    • Gain deeper insight into a persistent manager effectiveness gap, identifying opportunities for improvement in leadership skills, performance feedback, and goal setting.

  • The Solution:

    • Conducted an in-depth analysis of Manager Effectiveness results, identifying organizational hotspots and integrating diverse data sets for targeted insights at the manager level.
    • Collaborated with senior leaders to share results and recommend targeted training and development strategies, focusing on performance feedback and skill development.
    • Created tailored programming to address specific functional needs, enhancing manager capabilities for performance conversations and development planning.

  • The Impact:

    • Increased manager ratings in surveys and 360 evaluations.
    • Improved employee engagement and performance.
    • Implemented a Manager Effectiveness 180 survey to provide further insights into business impact, with plans to monitor turnover in the 2024 surveys.