Carhartt Achieved Employee Engagement of 85% Through Listening and Action Planning
Founded in 1889, Carhartt is an internationally renowned workwear and outdoor apparel company.
Customer EX Impact Award
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The Challenge:
- Develop a more cohesive and impactful employee engagement strategy.
- Address inconsistencies in action planning across the company.
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The Solution:
- Utilized Perceptyx to share results and identify key themes for action planning.
- Established dedicated action planning teams at both the enterprise and local levels.
- Promoted leadership focus on communication, benefits, learning and development, DEI, recognition, and trust.
- Held leadership training and collaborated with HR Business Partners to identify improvement areas.
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The Impact:
- Formed cross-functional teams to address company themes of Trust and Respect, Communications, and Recognition.
- Initiated company-wide and local action planning meetings, ensuring accountability and support.
- Implemented an “Inclusive Leader Toolkit”, developed in collaboration with the DEI team, to foster more inclusive leadership.
- Achieved consistent results over two years, maintaining high overall engagement of 85%.
- Noted significant improvements in Trust and Respect, Communications, and Recognition through continuous focus and effort.