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Carhartt Achieved Employee Engagement of 85% Through Listening and Action Planning

Founded in 1889, Carhartt is an internationally renowned workwear and outdoor apparel company.

Customer EX Impact Award

  • The Challenge:

    • Develop a more cohesive and impactful employee engagement strategy.
    • Address inconsistencies in action planning across the company.

  • The Solution:

    • Utilized Perceptyx to share results and identify key themes for action planning.
    • Established dedicated action planning teams at both the enterprise and local levels.
    • Promoted leadership focus on communication, benefits, learning and development, DEI, recognition, and trust.
    • Held leadership training and collaborated with HR Business Partners to identify improvement areas.

  • The Impact:

    • Formed cross-functional teams to address company themes of Trust and Respect, Communications, and Recognition.
    • Initiated company-wide and local action planning meetings, ensuring accountability and support.
    • Implemented an “Inclusive Leader Toolkit”, developed in collaboration with the DEI team, to foster more inclusive leadership.
    • Achieved consistent results over two years, maintaining high overall engagement of 85%.
    • Noted significant improvements in Trust and Respect, Communications, and Recognition through continuous focus and effort.