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A PERCEPTYX SPECIAL REPORT

The Forgotten Frontline
CLOSING THE GAP IN ENGAGEMENT AND SUPPORT

While hailed as heroes during the pandemic, the dynamic needs of frontline workers are too often overlooked in today’s conversations about employee experience and the future of work.

As the first and often the most lasting impression of your organization, frontline workers serve as the bridge to the public, and their unique needs, including drivers of engagement and retention, require nuanced attention.

To better understand the EX barriers faced by frontline workers when compared to their deskbound peers, and identify ways to support them, Perceptyx captured data from more than 21,000 employees in healthcare, food service, education, retail, transportation, and more.

Download your copy to reveal our key findings, including:

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  • Significant gaps in recognition and belonging, career growth opportunities, manager access and communication, and benefits and working conditions,

  • The physical and emotional toll of unruly customers and patients, with more than half (53%) of public-facing workers reporting verbal abuse or threats in the past six months,

  • How extraordinary frontline worker resilience contributes to organizational success, plus

  • Actionable strategies to help organizations empower their frontline workforce, bridge the support gap, and drive sustainable engagement.