Frequently Asked Questions:
What is changing?
On July 15, 2021, Perceptyx is making a change that will require all browser traffic that attempts to reach the Perceptyx platforms to use Transport Layer Security (TLS) 1.2 protocol. Once this change has been made, Internet Explorer browser version 10 or less will no longer be able to access the Perceptyx platforms. This is due to Microsoft deprecating support for Internet Explorer 10 and below.
What is Transport Layer Security (TLS)?
Transport Layer Security (TLS) is a protocol that ensures privacy between communicating applications and their users on the Internet. When a server and client communicate, TLS 1.2 protocol helps ensure that no third party can eavesdrop or tamper with any message or data transmission.
What will happen if someone using Internet Explorer 10 or less tries to access the Perceptyx platforms after July 15?
The user will receive a default Internet Explorer browser message stating the webpage cannot be displayed. They will not be able to proceed to any Perceptyx site.
What about Internet Explorer 11?
After July 15, 2021, Internet Explorer 11 will function as it currently does. However, Microsoft is removing support for Internet Explorer 11 on August 17, 2021. Perceptyx does not currently have a date as to when we will stop supporting Internet Explorer 11. However, to maintain security best practices, future support will be deprecated.
Which Browsers and versions are supported?
- Chrome (at least v38)
- Firefox (at least v27)
- Opera (at least v17)
- Safari (at least v5 on iOS) (at least v7 on OS X)
- Microsoft Edge (all versions)
- Android 5.0 (Lollipop) and higher
For anyone using Internet Explorer 10 or Less, what will they need to do?
For the best user experience to access the survey or the reporting sites, we recommend clients advise their users to use one of our supported browsers.