A PERCEPTYX INSIGHTS REPORT
How Employee Experience Drives the Patient Experience
Within healthcare organizations, there is a clear, reciprocal relationship between the patient experience and the employee experience. Understanding these connections, and how to positively influence them, can help healthcare organizations improve employee engagement, and increase trust, transparency and safety across the continuum of care while supporting positive business outcomes.
It’s been a difficult couple of years for the healthcare community. As facilities struggle with employee burnout, attrition, and the resulting staffing shortages, it’s no surprise that these factors can also impact the quality of care delivered to patients.
The people analytics and healthcare consulting teams at Perceptyx conducted a research study to identify what specific aspects of the employee experience have the greatest, positive impact on the patient experience.
Our analysis found that:
- Highly engaged employees communicate better, are more responsive, and provide safer care compared to their lower-engaged counterparts
- Healthcare facilities that perform well in 3 specific areas – commitment to safety, collaboration, and recognition – are 2.5 times more likely to have a 5 overall hospital star rating
- Employees at facilities with an overall 5-star rating are significantly more likely to feel valued as an employee of the company, resulting in less attrition, and a significant reduction in turnover costs for clinical staff such as nurses