Your Complete Employee Experience Solution

Employee experience encompasses everything your employees encounter, observe, and feel throughout their journey with your organization. From the recruitment process through exit, it includes how they interact with technology, workspace, culture, and leadership.

Think of it as the workplace equivalent to customer experience. Just as companies obsess over customer touchpoints, employee experience focuses on the moments that matter for your workforce. It includes digital tools that either simplify or complicate daily work, physical spaces that inspire or drain energy, and cultural elements that foster belonging or create distance.

The best employee experiences happen when organizations move beyond treating employees as resources to manage and instead view them as people to understand. This means recognizing that each interaction shapes how employees feel about their work, their potential, and their connection to your company's mission.

Companies with exceptional employee experiences see tangible business results. Research shows if a store's employee experience metrics move from the bottom quartile to the top, revenue can increase by more than 50%. Engaged employees are 5x more likely to recommend their organization. Teams with high engagement show 21% higher productivity and 59% lower turnover.

But the importance goes beyond metrics. Employee experience shapes your company's ability to innovate, serve customers, and adapt to change. When employees feel valued and equipped to succeed, they bring their best ideas forward. They solve problems creatively. They go beyond basic requirements to deliver exceptional results.

In our hyperconnected world, your employee experience is also your employer brand. Current employees share their experiences on social media and former employees post reviews online. These stories influence your ability to attract talent, retain customers, and maintain your reputation. A poor employee experience doesn't stay internal; it affects every aspect of your business.

We measure employee experience through multiple listening channels working in concert. The Perceptyx platform captures feedback through point-in-time surveys, lifecycle listening, 360 feedback, and crowdsourcing. Each method serves a unique purpose, providing different perspectives on the employee journey.

Our platform unites feedback from diverse listening channels that leverages AI-driven analytics to identify key drivers of performance, predictors of risk, and opportunities for targeted interventions — enabling strategic action at every level of your organization. We don’t just help you understand what's happening, but why it's happening and what to do about it.

The key is connecting employee experience data to business outcomes. We integrate with your existing systems to show how improvements in employee experience translate to customer satisfaction, productivity gains, and financial performance. This connection between EX metrics and business KPIs is what transforms employee experience from an HR initiative to a business imperative.

Start by listening without judgment. Conduct regular surveys through our multi-channel Perceptyx platform, but more importantly, act on what you hear. Employees need to see their feedback creating change, even small improvements. Thank them for sharing thoughts and commit to addressing one or two specific areas.

Focus on your managers. They're the single biggest influence on employee experience. We equip them with tools to understand their team's needs, provide meaningful feedback, and create psychological safety. Our research has found that managers who are clear on the vision set by senior leaders are 3.3x more likely to be fully engaged themselves — increasing to 7.3x when managers feel that the vision fosters a sense of belonging and identity within the organization.

Simplify your technology stack. Few things frustrate employees more than systems that make work harder. Evaluate whether your tools actually help people do their jobs or just create busy work. Our platform integrates seamlessly with existing HRIS and collaboration tools, eliminating duplicate data entry and streamlining workflows.

Create moments that matter. Transform onboarding from paperwork to inspiration. Replace annual reviews with ongoing development dialogues. Create recognition that feels personal, not performative. Turn exits into alumni relationships. Each moment is an opportunity to strengthen or weaken the employment relationship.

For HR, employee experience represents an evolution from administrative function to strategic business partner. Instead of managing processes, HR designs experiences. Instead of enforcing policies, HR enables performance. This means asking not "what's easiest for HR?" but "what creates the best experience for employees?"

HR professionals use employee experience as a framework for evaluating and improving all people practices. They examine whether performance reviews inspire growth or create anxiety, whether benefits packages meet diverse employee needs, and whether learning opportunities align with career aspirations. Every HR program becomes an opportunity to strengthen the employee experience.

Our research shows that 1 in 3 HR professionals are exhausted and 1 in 4 are actively burnt out. Our platform enables these outstretched HR teams to seamlessly move from intuition to insights. Instead of guessing what employees want, you'll have data showing exactly where to focus efforts for maximum impact. This data-driven approach to employee experience helps HR demonstrate tangible value to the business through improved retention, productivity, and engagement metrics.

Employee experience research combines qualitative and quantitative methods to understand how employees perceive their workplace journey. It goes beyond simple satisfaction surveys to explore the complex interplay of factors that shape employee attitudes and behaviors. This research reveals not just what employees think, but why they think it and how those perceptions influence their performance.

Our experienced team of I/O psychologists uses multiple research methodologies, including surveys, focus groups, journey mapping, and behavioral observation. The research reports and guidebooks released by our Center for Workforce Transformation highlight important trends in EX and employee engagement and offer best-in-class strategies for driving organizational improvements.

Our AI-powered analytics identify patterns across vast amounts of data, uncovering insights that traditional analysis might miss. Text analytics examine open comments to detect emotions and themes, while predictive models identify which experiences most strongly influence retention and engagement.

The goal of employee experience research is to provide actionable insights that drive meaningful change. Our research doesn't just describe problems; it identifies root causes and suggests evidence-based solutions. By combining academic rigor with cutting-edge AI applications, we help organizations understand their unique employee experience and how to elevate it.

Our research shows that focusing on employee experience delivers measurable business results. Organizations with highly engaged employees see higher profitability, lower absenteeism, reduced turnover, fewer safety incidents, and higher customer loyalty. The connection is clear: better employee experiences create better business outcomes.

Beyond financial metrics, employee experience determines your organization's capacity for innovation and adaptation. Employees who feel supported and valued contribute discretionary effort, share innovative ideas, and help their organizations navigate change. They become advocates for your brand, attracting top talent and strengthening customer relationships.

At a time when seasoned talent is scarce and stakeholder expectations are high, employee experience is your most cost-effective competitive advantage. Organizations that provide exceptional experiences attract and retain the best people, while those that don't struggle with constant turnover and disengagement.

Enhancing employee experience requires a systematic approach that addresses all aspects of the employee lifecycle. We start by conducting a comprehensive assessment using our People Insights Model, which examines experiences across multiple dimensions, including manager relationships, growth opportunities, and work environment. Our lifecycle listening approach captures feedback at critical moments including work anniversaries, revealing how experiences compound over time.

Our People Insights Model provides the framework for understanding which experiences matter most at each lifecycle stage. New employees prioritize belonging and clarity. Mid-tenure employees seek growth and recognition. Senior employees want impact and legacy. One-size-fits-all approaches fail because needs evolve.

Technology plays an important role in enhancement efforts. Built on generative AI and the People Insights Model, our platform unites multi-channel listening with advanced analytics to empower people at every level of your organization. The result: every employee receives the experience they need, when they need it.

Training employees with no organizational experience requires a structured onboarding process that builds confidence while developing skills. Our insights can help organizations take action to design onboarding programs that balance information delivery with hands-on learning, ensuring new employees feel supported without being overwhelmed.

Onboarding surveys help your company uncover insights about the new hire experience and how new employees are feeling. From conducting onboarding surveys throughout the new-hire process, around 14 days, 3 months and up to 1 year — and even subsequent work anniversaries, if desired — your organization will learn if new employees are set up for success through proper training, resources, information, and helping develop manager/team member relationships. These surveys can also identify possible triggers of early turnover and help you develop mitigation strategies.

Managers play a leading role in developing all this inexperienced talent. Our platform provides managers with specific guidance on coaching new employees, including conversation prompts, development activities, and progress indicators. This support helps managers transform inexperienced hires into productive team members more quickly and effectively.

Modern employee experience demands more than survey software. You need an integrated EX ecosystem that listens, analyzes, and acts continuously. As recognition from outside research groups demonstrates, Perceptyx has the only platform designed exclusively for employee experience. While other vendors merely bolt EX onto customer experience or market research platforms, our entire architecture, from our People Insights Model to our 226-country benchmark database, exists solely to improve employee experience.

Start with comprehensive listening that goes beyond annual surveys. The Perceptyx platform combines point-in-time assessments for organizational snapshots with always-on lifecycle listening that captures experiences as they happen. Add 360-degree feedback for leadership development, crowdsourcing for innovation, and our Conversational Listening Agent for real-time natural language dialogue. This multi-channel approach ensures no critical signal goes unheard.

Advanced analytics transform raw data into actionable insights. Our platform offers driver analysis, predictive analytics, benchmarking, and AI-powered text analysis. The Analytics Studio lets you create custom analyses and dashboards tailored to your specific needs. You're not limited to pre-built reports; you can explore data in ways that make sense for your organization.

But insight without action is just expensive disappointment. Our AI-powered action platform ensures every insight drives change. Personalized action plans generate automatically based on team results. Behavioral nudges deliver personalized coaching through Microsoft Teams and Slack, meeting managers where they already work. Progress tracking shows which interventions succeed, creating a learning system that improves continuously.

Our proprietary AI generates personalized recommendations based on your specific patterns, not generic best practices from an action planning spreadsheet system. What sets us apart at every step of your journey is transformation. Others stop at insights, but we ensure those insights drive action through our AI Agents that work alongside your team. Our Employee Activation Agent builds the habits that lead to better business outcomes, leveraging personalized action plans, coaching, and nudges to drive behavior change at scale. Also, thanks to the first and only Conversational Listening Agent, we can reveal deeper insights that traditional surveys often miss.

Our platform offers complete customization while maintaining enterprise security and scalability. Brand surveys your way, configure questions for specific needs, create role-based access, and integrate with your other platforms. We support global programs with multi-language capabilities and local benchmarking data.

Forrester recognized us as a Leader specifically noting our strengths in driving behavior change and supporting culture transformation. When organizations need to move from insight to impact, they choose Perceptyx at twice the rate of alternatives.

Our platform transforms complex data into clear, actionable visualizations through multiple reporting options. Real-time dashboards show engagement trends, driver analyses, and predictive indicators at organizational, team, and individual manager levels. Heat maps quickly identify problem areas, while trend analyses reveal whether interventions are working.

The Analytics Studio provides power users with advanced visualization capabilities. Create custom dashboards focusing on specific populations, build cross-survey analyses showing how different experiences connect, and develop executive reports that link employee experience to business outcomes. Our AI-powered comment analytics reveal themes and emotions in qualitative feedback, making it easy to understand employee sentiment at scale and turn unstructured data into actionable insights.

We ensure insights reach the right people through automated reporting and alerts. Managers receive personalized dashboards showing their team's results with relevant benchmarks and recommendations. HR leaders get organization-wide views with drill-down capabilities. Leaders see weekly progress on strategic initiatives. This business intelligence means critical signals never get buried in unread reports.

The returns to our customers are immediate and compounding. Amtrak saved $2 million in hiring costs within the first year. Prudential reduced top talent turnover by 25% in six months. One of America’s fastest-growing restaurants worked with our I/O psychologists to correlate employee engagement with store performance, then act to boost that performance. These are typical results, not outliers.

Organizations using our platform typically see measurable returns within the first year. Most customers report reductions in turnover ranging from 7-25%, which translates to millions in saved recruitment and training costs. Improved engagement drives productivity gains of 10-20%, while better employee experiences lead to measurable improvements in customer satisfaction scores.

The ROI extends beyond cost savings to revenue generation. Engaged employees are more innovative, provide better customer service, and drive sales growth. Our clients have documented connections between improved employee experience scores and increased revenue per employee, higher customer retention, and stronger financial performance overall.

We help you calculate and track ROI through our platform's integration capabilities. By connecting employee experience data with business metrics from your HRIS, financial systems, and customer platforms, we demonstrate exactly how improvements in employee experience translate to bottom-line results. This clear ROI calculation helps justify continued investment in employee experience initiatives.

Our platform supports global programs through multi-language capabilities, local benchmarks, and flexible deployment options. We currently operate in over 40 countries, providing surveys in multiple languages with culturally appropriate translations. Our cloud-agnostic architecture ensures compliance with local data privacy regulations while maintaining global consistency.

Global organizations use our platform to maintain consistency while allowing local customization. Core questions ensure enterprise-wide comparability, while regional teams can add locally relevant items. Our global benchmark database includes industry and geographic comparisons, helping you understand performance in local contexts while maintaining global standards.

We provide implementation support through our global network of consultants who understand local cultures and regulations. They help navigate challenges like works councils in Europe, data localization requirements in various countries, and cultural differences in survey participation. This combination of technology and expertise ensures successful global programs that respect local needs.

Behavioral science is our foundation. Our team includes PhD behavioral scientists who've dedicated decades to understanding what drives workplace behavior.

Our People Insights Model translates decades of research, much of it done by our own people, into practical application. For example, we know that well-recognized employees are 7x more likely to be fully engaged in their jobs than employees who are not recognized. Our research has confirmed that hybrid workers have a better understanding of organizational vision than remote workers do. We've identified which manager behaviors predict team engagement.

We apply behavioral science principles through our AI-powered nudge engine, which delivers personalized recommendations based on proven behavior change techniques. These aren't generic tips but specific actions tailored to individual managers and their teams' unique situations. The nudges are timed to arrive when managers are most likely to act, increasing the probability of sustained behavior change.

We provide comprehensive support throughout your entire EX journey, starting with strategic planning through our Insights & Action Blueprint process. Our EX experts work with you to align listening strategies with business priorities, design survey content that yields actionable insights, and develop communication plans that drive participation.

During implementation, our team provides hands-on support including survey configuration, integration with your existing systems, and manager training. We help prepare your organization for results through leader briefings, action planning workshops, and change management support. Our consultants share best practices from similar organizations, helping you avoid common pitfalls and accelerate success.

Ongoing support continues after launch through our customer success team and expert consultants. We collaborate with your people to demonstrate program impact, suggest adjustments based on emerging trends, and help you evolve your strategy as your organization changes. Whether you need help interpreting results, designing interventions, or demonstrating ROI, we're here as your long-term partner in EX transformation.