INSIGHTS 2024 Chicago | Perceptyx People Leaders Conference

Rachel Dillion

Head of Leadership Development
Michael Eagles

Senior Vice President Labor & Employee Relations and Deputy General Counsel
Shannon Bonner

Enterprise Listening & Assessment Sr. Manager
Jackie Drown

Director of Talent Acquisition and Organization Development
Michelle Harrison

Sr. Organization Development Consultant

8:30 -
9:00

Breakfast & Networking

Emcee: Dani Wanderer, CMO, Perceptyx

9:00 -
9:20

Our Mission: Enable People & Organizations to Thrive

John Borland, CEO & CO-Founder, Perceptyx

Your people are your greatest strategic asset. We’re on a mission to help you successfully act on your employee listening insights in order to transform your employee experience and deliver tangible business success. Join our CEO, John Borland, for a look at how Perceptyx thinks about the future of work and what we’re doing to help you proactively respond to the ever-changing workplace.

9:20 -
10:00

Accelerate Action and Behavior Change at Scale

Joe Freed, VP of Product, Perceptyx

A positive workplace experience drives productivity, innovation, customer satisfaction, and organizational performance. Yet, creating an experience that keeps pace with the evolving needs of your people, and your business, is hard. Employees will tell you what they need to thrive if you take the time to listen, but the listening part is easy. You have to be able to identify the right actions and then drive action across every level of your organization to truly make a meaningful impact. To meet these challenges, the next version of the Perceptyx platform enables you to close the gap between insights and impact. This session will explore how we’re leveraging advanced AI and machine learning to connect your listening strategy to the critical behaviors and actions necessary to deliver on your key business and talent priorities—and how this will support your managers and activate employees to make change possible.

10:00 -
10:30

How Comcast Takes Insights and Creates Employee Impact

Mike Eagles, Senior Vice President Labor & Employee Relations and Deputy General Counsel, Comcast

At Comcast we love feedback, but we love acting on feedback even more. We listen to employees (and even candidates) through our survey programs at many touchpoints (pre-employment, onboarding, engagement, eNPS, exit). Why do we have such consistently high participation in these programs? Because our teammates know we are listening to them based on the actions that they see us take. Join Mike Eagles, SVP of Labor & Employee Relations and Senior Deputy General Counsel, as he discusses how Comcast uses and incorporates employee feedback into its regular operational rhythms. Learn how Comcast leveraged survey feedback to weather the COVID storm and to successfully navigate other external and internal challenges post-pandemic.

10:45 -
11:05

Listening to Lead Through Disruption

Megan Steckler, Director, Leader & Workforce Transformation, Perceptyx

Continuous disruptions require proactive leadership and organizational agility. From AI-enabled tools to tightening talent markets, to changes in market conditions necessitating shifts in business strategy, the instigators of change—the disruptions—seem to be coming at an ever-increasing pace and magnitude. Acknowledging this as the new normal, leaders have an opportunity—if not a fiduciary responsibility—to listen, learn, and take action on employees’ insights and ideas. Doing so effectively, however, requires a thoughtful approach to listening events, item design, frequency, etc. This session will share and explore innovative approaches and leading practices, those techniques that enable leaders and managers to strategize and take action with heightened levels of clarity and confidence.

11:05 -
11:30

From Insights to Impact: Filling the Gaps for Sustained Success

Emily Killham, Senior Director, People Analytics, Research & Insights, Perceptyx

The insights and ideas generated from Employee Listening events can inspire appropriate actions—actions that have a high probability of delivering desired outcomes. Even so, doing this at speed, at scale, and in sustainable ways has long been a challenge in large organizations. Enter the Perceptyx People Insights Model, the 16 Talent Priorities, AI-assisted Action Planning, and related tools, resources, and research. This session will share how these assets enable leaders, managers, and their partners to prioritize and focus their energy on proven approaches while also leaving room for individual and group creativity. This gives agency to those driving change, a critical success factor in enabling ongoing leader, team, and workforce transformation.

11:30 -
12:00

Insights Discussion: Incorporating Employee Feedback into Business Strategy

Open idea exchange with peers.

12:00 -
1:00

Lunch & Networking

1:00 -
1:15

Shareback

Perceptyx Moderators

1:15 -
2:00

Intelligent Nudges: The Surprising Science of Behavior Change

Sarah Foster, Head of Behavioral Science, Perceptyx & Rachel Dillion, Head of Leadership Development, Kraft Heinz

HR and business leaders across industries are asking the same question: How do I drive behavior change across my organization? Behavioral science research offers surprising answers. In this session we’ll explore how to activate employees at scale using the power of nudge theory, offering a simple framework for intentional, impactful behavior change.

2:00 -
2:30

Leveraging the Listening Ecosystem to Shape Change at 3M

Shannon Bonner, Enterprise Listening & Assessment Sr. Manager, 3M

3M has a decades-long history of employee surveys, used to guide employee experience and business strategy enhancements. Starting in 2023, the 3M Enterprise Listening team expanded the scope of data analyzed, using census, lifecycle, and pulse surveys, plus ambient listening data from internal and external sources. In a year with groundbreaking change for 3M - the spinoff of an $8B healthcare business - 3M has leveraged this rich, multi-source data to guide change that has impacted every 3Mer. Join us as we discuss the listening approach we’ve taken and how the right combination of listening tools can reduce burden for respondents while minimizing the time needed to reach action.

2:45 -
3:30

Insights Discussion: Action Planning Strategies for Greater Impact

Open idea exchange with peers.

3:45 -
4:15

Escaping Entropy to Accelerate Unified Momentum

Michelle Harrison, Sr. Organization Development Consultant, and Jackie Drown, Director of Talent Acquisition and Organization Development, Children’s Nebraska

In the past five years, the degree and pace of change for individuals and organizations in the healthcare sector has yielded unprecedented levels of fatigue and disorder. Now armed with listening tools and technology from Perceptyx and a commitment to a People First workplace, Children’s Nebraska will share their progress in removing barriers that constrained shared understanding of team member experiences while simultaneously creating competing priorities for leaders at all levels. Re-crafting and realigning their engagement and listening strategies has impacted key business outcomes by propelling collaboration with traditionally distinct and difficult to reach populations while unifying priorities into common organizational goals.

4:15 -
4:45

Enabling Leader & Workforce Transformation at Scale

Al Adamsen, SVP of Leader & Workforce Transformation, Perceptyx

We are in the Age of Continuous Disruption. Very little is static. Very little is highly predictable. A lot is highly valuable, if not outright unpredictable. Leaders, however, have to make decisions based on imperfect information. That said, the better the information they do have—e.g., information that’s timely, relevant, and actionable—the more confidently they'll be able to make decisions and effectively allocate their scarce financial and human resources. But how to generate such information and, as importantly, for whom, at what frequency, in what form, and for what purpose? This session will explore the future of Leader & Workforce Transformation and the associated governance and action planning models. It will summarize many of the themes of the day while leaving you with questions and ideas to consider in your own organization.

4:45 -
5:00

EX Impact Awards & Closing

John Borland, CEO & CO-Founder, Perceptyx

Celebrate people-first organizations that have led the way in EX transformation and achieved an extraordinary impact on their workplaces.

5:00 -
7:00

Cocktail Networking Reception

LH Rooftop

Join us on Chicago's iconic rooftop bar for continued peer networking, drinks, great food, and sweeping views of the city!

May 16Chicago

Elevate Your EX Impact

A No-Cost, Invitation-Only Event!

Speakers

Agenda